News

Breaking the Rules for Better Care

Dec 19, 2019

"Breaking the Rules for Better Care" was developed and initiated by the IHI Leadership Alliance in 2016 as a way to identify health care "rules" that get in the way of the care experience.

As health care leaders, we aim to provide positive experiences for patients, families, and staff. However, sometimes we may inadvertently create processes or policies that have an unintended impact on the people we work to serve and support. To view the existing system with a new lens, Leadership Alliance members and other organizations have been asking their patients, families, and staff: If you could break or change one rule in services of a better care experience for patients or staff, what would it be and why?
(from: Resource Guide: Breaking the Rules for Better Care. ILH Leadership Alliance. Institute for Healthcare Improvement 2017).

"Breaking the rules for better care" was held at Wollongong Private Hospital on July 22-26, 2019. All staff, patients and visitors who came to the hospital in this week were invited to take part.

View the survey results and actions here.